Privacy policy

Nuranza runs two shops — Putulghor and Kiddletown — from one account. This policy explains what we collect when you browse or order, how we use it, and the choices you have. We never sell your personal information.

• Account details — name, phone number, email and password (stored hashed).
• Delivery details — addresses and delivery notes you save.
• Order history — items, amounts, payment method and delivery status.
• Device data — browser type, pages visited and approximate location from your IP address.

We don't store full card numbers or bKash/Nagad PINs. Payments are handled by licensed gateways.

• To confirm, deliver and support your orders.
• To send order updates by SMS and email.
• To prevent fraud, especially on cash-on-delivery orders.
• To send offers — only if you opt in, and you can unsubscribe anytime.

We share only what's needed to get your order to you:

• Courier partners receive your name, phone and delivery address.
• Payment gateways receive the amount and a transaction reference.
• SMS and email providers receive your contact details to send notifications.
• Advertising partners (Meta and Google) learn which of our ads led to a visit or an order, so we can measure and improve our ads. When you order, sign up or message us, we may send Meta your email, phone, name and city in scrambled (hashed) form so it can match the order to an ad click — they receive the scrambled code, not the details themselves, and never your address or payment information.

Cookies are small files your browser keeps for a website. We use three kinds:

• Essential — keep your bag, wishlist and login working. The site doesn't work without them.
• Our own visit cookies — a random visitor number and a note of how you reached us (for example “a Facebook ad” or “Google search”, and the campaign name). We use them to see which ads and posts actually bring shoppers, and nobody else can read them.
• Advertising and analytics — when switched on, the Meta Pixel (Facebook and Instagram), Google Analytics and Google Ads set their own cookies to count visits and purchases and to show our ads to people likely to be interested, including people who have visited us before.

We don't load any of these advertising tools in our staff back office. You can clear or block cookies in your browser settings at any time — your bag may be emptied if you clear ours. You can also control ads directly: on Facebook and Instagram under Ad preferences, on Google at My Ad Center, and you can stop Google Analytics with Google's opt-out add-on.

You can view and edit your details in your account, or ask us to:

• send you a copy of the data we hold about you,
• correct anything that's wrong,
• delete your account and personal data (we keep invoices as required by law).

Write to [email protected] or use our contact form.

Order and invoice records are kept for six years for tax purposes. Inactive accounts are deleted after three years, with an email reminder first.

If we make a meaningful change we'll email account holders and update the date at the top of this page.